​PRIVACY POLICY

 

Effective Date: November 29, 2024

 

At Jack & Jay Custom Cards & Designs ("we", "us", "our", or "the business"), we are committed to protecting your privacy and ensuring the security of the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website jackandjay.ca, which is hosted on the Wix platform, and engage with our services. By using our website, you agree to the collection and use of information as described in this policy.

 

1. Information We Collect

We collect personal information that you provide when you interact with our website, such as:

 

• Name

• Email address

• Phone number

• Payment information (processed securely via Square)

• Etsy Order Information (for orders placed through the Etsy integration)

 

We collect this information to process orders, respond to inquiries, and provide high-quality customer service.

 

2. How We Use Your Information

The personal information we collect is used for the following purposes:

 

• To process and fulfill your orders, including orders placed through our Etsy integration

• To communicate with you about your orders, inquiries, or issues

• To improve our website, services, and customer experience

• To send you promotional materials, newsletters, or other updates, if you have opted in to receive them

 

We will only use your personal information for the purposes for which it was collected, unless we have obtained your consent to use it for a different purpose.

 

3. Payment Information

We do not store or have access to your payment information. All payments are securely processed through Square, a trusted third-party payment processor. Square complies with industry-leading security standards to ensure your payment information is protected. For more information about how Square handles payment data, please refer to their Privacy Policy (https://squareup.com/ca/en/legal/general/privacy-no-account).

 

4. Wix Secure Website

Our website is hosted on Wix, which uses industry-standard security measures to protect your personal information. Wix provides a secure environment for storing and processing data, including SSL (Secure Sockets Layer) encryption to ensure that your personal and payment information is transmitted securely. For more information about Wix's security practices, please visit their Privacy Policy (https://www.wix.com/about/privacy).

 

5. Etsy App Integration

Our website integrates with the Etsy app to streamline the order process for customers who purchase our products via Etsy. By using this integration, you acknowledge that your order details (including your name, email, and shipping address) may be shared with Etsy for the purposes of order fulfillment, customer service, and other related functions. Etsy has its own privacy practices, and we encourage you to review Etsy’s Privacy Policy for more information on how they handle your data (https://www.etsy.com/ca/legal/privacy/).

 

6. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:

 

• With service providers: We may share your personal information with trusted third-party vendors, such as Square or Etsy, for payment processing, order fulfillment, or other business services necessary to operate our business.

• Legal requirements: We may disclose your information if required by law or to comply with a legal process.

 

7. Security of Your Information

We take the security of your personal information seriously. We use commercially reasonable measures to protect your data, including encryption, secure servers, and other industry-standard security practices. However, please note that no method of data transmission over the internet is 100% secure, and while we strive to protect your information, we cannot guarantee its absolute security.

 

8. Retention of Your Information

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When no longer needed, we will securely delete or anonymize your data.

 

9. Your Rights

As a resident of British Columbia, you have the following rights regarding your personal information:

 

• Access: You have the right to request a copy of the personal information we hold about you.

• Correction: You have the right to request that we update or correct any inaccurate or incomplete information.

• Deletion: You can request that we delete your personal information, subject to any legal or contractual obligations we may have to retain it.

• Opt-out: You can opt out of receiving promotional communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how your personal information is being protected.

 

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights regarding your personal information, please contact us at:

 

Jackie Broughton

Jack & Jay Custom Cards & Designs

hello.jackandjay@gmail.com